Frequently Asked Questions

Payment

Visa, MasterCard, and American Express cards are accepted.

All textiles are hand-made to order in my London studio in Dalston.

Where an item is stated as in stock, it will be delivered within 3/4 weeks anywhere in the UK, Overseas orders for stock items will be approximately 4/5 weeks.

Items listed as ‘made-to-order’ will be delivered within 6-8 weeks depending on unit quantity ordered, international orders may take longer. If you have a special delivery date request please do get in touch and I will do my best to help.

Deliveries

All items are dispatched only after we have received a payment of the full amount plus shipping costs.

Shipping is charged at cost as it appears on your order. Shipping options are Royal Mail / Parcelforce within the UK and Europe or TNT for international and/or express and/or larger orders. Deliveries within London are might be made with same-day courrier.

International shipments can occasionally take longer than expected; goods can be held up in customs or they can be delayed during the handover from one country to another. If you’re an international customer and your order hasn’t arrived after 10 working days from dispatch, please contact the studio.

Please ensure all your delivery details are correct, as we do not take responsibility for undelivered or delayed deliveries due to address errors. Please provide a contact name, email, and telephone number for the receiver.

If your parcel is damaged on delivery, please do not accept the package and contact the studio straight away. Alternatively please photograph the packaging and damaged goods and email the images over so that I contact the courier and make a claim on your behalf.

Tax

If your order is being shipped outside of the UK, you are subject to duties and import taxes, which are the responsibility of the customer to pay. Relevant charges will be billed directly to you from the customs office of the destination country we are unable to tell you what these charges will be as they vary from country to country

Product Returns & Cancellations

As all the textiles/products are hand-made to order, returns and cancellations are not accepted on any orders.

Products Specifications

Please note that as all the products are handcrafted, there will be slight unique differences between each piece. This is the nature of hand-made and as such we feel this enhances the character of each product and is not considered a defect.

Product shades/thickness/dimensions may vary slightly from one batch to another. These may be more apparent if orders are placed at different times.

Maria Sigma takes great care with its product photography to make sure that pictures that accurately and fairly represent the products are provided. However, due to the handmade nature of pieces, and inconsistencies in how different computer screens reproduce colours, unfortunately, we cannot guarantee that the product you receive will look exactly the same as you see on your computer screen.

All measurements are approximate. All dimensions are approximate and may vary +/-5%

Products Care Instructions

Spot clean or delicate cold hand-wash only. No temple dryer. Flat natural drying. Low-temperature steaming/ironing with a towel placed on top.

Workshop Refunds & Cancellations

If your weaving kit and/or book hasn’t been dispatched yet and you change your mind, you will receive a refund of less than 25% of the fee, provided if it is more than 14 days from the start date of the class. Alternatively, you could receive a Gift Card with the full amount valid for 6 months.

If your weaving kit and/ book has been dispatched and you change your mind no refund is available at any point.

There can be no refunds for cancellations made less than 14 days before the start of the class.

In the unlikely event that the class has to get canceled by Maria Sigma due to unforeseen circumstances, you will be notified as soon as possible. An alternative date will be offered, but if you can’t make the new date you will be refunded in full.